Lil Bahbee has instituted a quality control procedure which will maintain customer assurance. A management team oversees all aspects of the product line and distribution with honesty, integrity, and reliability. If you are not completely satisfied with “The Bottle Tamer” strap, Lil BahBee offers a 30 day money back guarantee from the date of purchase. We will even pay for any return shipping costs. We are dedicated to your satisfaction.